Looking to start your IT career with a stable employer that invests in your growth? 

The City of Westminster is seeking a Help Desk Technician to join our Information Technology team. This is a great opportunity for someone early in their career who enjoys problem-solving, technology, and helping people.

Primary Responsibilities:

• Be the first point of contact for City employees needing technical help
• Troubleshoot and resolve basic hardware, software, and network issues
• Set up computers, install software, and support phones, printers, and mobile devices
• Track requests using a help desk ticketing system and escalate when needed
• Assist with user accounts, passwords, and basic network administration
• Train and support users so they feel confident using their technology

Required Skills and Knowledge:

• High school diploma or GED
• 1–2 years of hands-on experience with computers or IT support (school, internships, or entry-level roles welcome)
• Basic knowledge of Windows, Microsoft Office, and common devices
• Strong customer service skills and the ability to explain technical issues clearly
• Willingness to learn, ask questions, and grow your technical skills
• CompTIA A+ or Network+ is a plus—but not required

 Compensation and Benefits:

• Rate based on experience: $23.00 - $25.00 per hour; non-exempt.
• 401(a) Matching Plan
• 457 Deferred Compensation Plans
• Birthday Leave
• Dental Insurance
• Employee Assistance Programs
• Flexible Spending Plans (Medical and Dependent Care)
• Health Insurance
• Holiday Leave
• Life Insurance
• Long-Term Disability Insurance
• Maryland State Pension System - Participation required with 7% employee contribution
• Personal Leave
• Short-Term Disability Insurance
• Sick Leave / Family Sick Leave
• Vacation Leave
• Vision Insurance
• Westminster Family Center (Free membership)

If you’re eager to launch your IT career while serving your community, we encourage you to apply and grow with us.

The City of Westminster commits to a policy of equal employment opportunity for applicants and employees, complying with local, state, and federal laws. The City’s policy is to employ qualified persons without discrimination regarding race, creed, color, religion, age, sex, country of origin, marital status, disability, sexual orientation, gender identity, genetic information, political affiliation, or status in any other group protected by federal/state/local law. False or misleading statements on this form are grounds for termination of the application process or, if discovered after employment, termination of employment.

All interested candidates must apply on the City's website:

https://www.westminstermd.gov/Jobs.aspx?UniqueId=108&From=All&CommunityJobs=False&JobID=Help-Desk-Technician-262